• A huge welcome to our webshop!

    When you buy products on our webshop www.prideup.lgbt you accept our Terms of trade. Therefore we recommend that you read the below thoroughly.

    Company information:

    This webshop is operated by

    PrideUP ApS

    Vesterbrogade 69

    1620 København V

    CVR: 41464321

    Should you have any questions etc. in relation to your purchase please email contact@prideup.lgbt

    Purchases

    Our webshop is hosted on Squarespace. They provide us with the online e-commerce platform that allows you to buy the products on our webshop.

    When you purchase products on our webshop, you must provide certain personal information for us to deliver the products to you. This information includes your name, email address and credit card information. When you have placed an order on our webshop, we will send you an order confirmation to the email address you have provided specifying the products and the prices of the products you have purchased. You must be 18 years or older to place orders on our webshop. If you are under 18 years, a parent or guardian must consent to the placing of the order.

    Kindly note that the webshop is consumer facing therefore prices include all taxes. For Business to Business orders please contact us and we can arrange an invoice.

    Payment

    On our webshop, you can pay by Visa, Mastercard, and American Express debit, credit cards, ApplePay, Google Pay, Bancontact, iDEAL and PayPal . The amounts will be withdrawn from your account when you have placed the order. We use local currency for orders shipped to Denmark, Sweden, Poland, Norway and the United Kingdom. All other payments are denominated in EUR. All orders incl. VAT. *Import fees applied for UK orders above 115 GBP. We provide electronic invoice for all transactions.

    Terms for delivery

    For the time being we offer delivery in Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Portugal, Poland, Slovakia, Spain (except Canary Islands), Sweden and the UK.

    *Import fees applied for UK orders above 115 GBP.

    Your order will be delivered within 2 – 17 working days. We wrap your product securely and your parcel is insured during shipping. When you receive your parcel, we recommend that you inspect the content. If the content has been damaged, you must email contact@prideup.lgbt as soon as possible.

  • Privacy policy for visitors of the webshop

    As data controller, PrideUP A/S ("we", "us") is required to protect your personal data, and our aim is to make you feel secure when we process your personal data as we recognise and respect the importance of your privacy. This Privacy policy explains how we process (e.g. collect, use, share and otherwise process) your personal data when you visit our webshop, www.prideup.lgbt ("the Webshop").

    We will process personal data about you in accordance with this Privacy policy, as well as applicable law, including the General data protection regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR") and any amendments thereto and other such legislation supplementing these rules.

    1: Who are we?

    The company responsible for the processing of your personal information is:

    PrideUP ApS

    Vesterbrogade 69

    1620 København V

    CVR: 41464321

    E-mail: contact@prideup.lgbt

    2: Why do we process your personal data ?

    2.1 Data collected automatically when you visit the Webshop

    When you visit our Webshop, we automatically collect cookies and other data about you and the way you use the Webshop e.g. your browser type, how much you use a specific function, items in your basket and your IP-address.

    The purpose of our processing is to optimise the user experience and the Website’s functionality including creating statistics. This processing of personal data is necessary in order for us to pursue our legitimate interest in operating and improving the Webshop (GDPR Art.6(1)(f)).

    2.3 Data collected when you make a purchase in our Webshop

    When you make purchases in our Webshop we collect your name, address, e-mail address, the items you purchase and the price as well as delivery information. We will also process information on the payment card used as well as any information on returns. Please note that we will not process your card number.

    The purpose of our processing is to provide you with the products you have ordered and to facilitate returns. We will also process information necessary to comply with legal requirements, including in relation to bookkeeping and accounting. This processing of personal data is necessary for the performance of the contract and to comply with a legal obligation (GDPR art. 6(1) (b) and (c)).

    2.4 Data collected when handling of claims you might file with us

    In case you file a claim that a product is defective we will process your name and contact information as well as information provided by you in connection with filing of the claim and our correspondence.

    Processing of your personal data is necessary for the performance of the contract with you (GDPR art. 6(1) (b)). Processing may also be necessary to comply with a legal obligation, to pursue a warranty claim or for our legitimate interest to improve quality of our products and services (GDPR art. 6(1) (c) and (f)).

    2.5 Data collected when using forms to contact us

    In case you contact us by using a form, we will process your name and contact information as well as information provided by you in connection to submitting the form and our correspondence. These data will be handled in accordance with this Privacy policy.

    If we intend to process your personal data for other purposes than those for which the personal data were initially collected, we will - prior to this further processing - inform you of the new purpose.

    3: How do we collect personal information about you?

    We will collect some of the personal data about you directly from you, for example when you make purchases on the Webshop. When you visit and browse on our Website, we automatically collect technical data about your equipment, browser activity and patterns.

    4: Who do we share your personal information with?

    We may share your personal information with:

    Suppliers and vendors that we work with, such as supplier of products that we sell.

    Third parties who process personal data on behalf of us, and therefore acts as our data processors. We use third parties to deliver our products. We have entered into data processing agreements that comply with article 28 of the GDPR with all our data processors to ensure that such data processors implement appropriate organisational and technical security measures in such a way that the processing complies with the requirements of the GDPR and ensures the protection of your rights.

    c) Public authorities such as tax authorities.

    d) Providers of payment solutions when handling payment of your webshop purchases.

    From time to time, we may also need to disclose personal information to other parties, such as any person (natural or legal) or organization to whom we may be required by applicable laws to disclose personal information, including, but not limited to, law enforcement authorities, financial institutions, and central and local government.

    Personal information may also be disclosed in connection with a corporate restructuring, sale, or assignment of assets, merger, divestiture, or other changes of the financial status of us or any of our affiliated entities.

    6: For how long will we retain your personal information?

    We will retain your personal information only for as long as it is necessary for the purposes for which the data was collected or later processed. As a general rule, we will store data on customer contracts and purchases for five (5) years from the end of the year, where the contract was entered into or the purchase completed to comply with our legal obligations.

    If necessary, in order to fulfil the purposes mentioned above, we will store your information for an extended period. We may also retain your personal information for a longer period if we are legally required to do so or if retention is necessary for the establishment, exercise or defense of legal claims.

    We have specific retention policies for the following type of personal information:

    • Data collected automatically when you visit our Webshop will be deleted in accordance with the Cookie policy.

    • Information processed for marketing purposes will be deleted upon your withdrawal of your consent. However, we retain documentation on your consent to receive marketing material two years after withdrawal in accordance with the Danish Statute of Limitations.

    • Information processed in relation to customer claims will be deleted five (5) years after the case has been closed

    • Information processed in relation to personal injury will be stored for a period of 10 years

    7: What if the provision of your personal information is mandatory?

    In some cases, the provision of at least some of your personal information is a requirement necessary to enter into a contract.

    Therefore, if you refuse to share such personal data, we may not be able to provide the services you request.

    8: What are our security measures?

    We will implement security measures to protect your personal data against manipulation, loss, destruction, and against unauthorized access. We continuously revise our security procedure based on the newest, technological developments.

    9: What are your rights?

    In general, you have the following rights:

    • You have the right to request access to and rectification or erasure of your personal data.

    • You also have the right to object to the processing of your personal data and have the processing of your personal data restricted.

    • If processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent.

    • You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).

    There may be conditions or limitations on these rights. It is therefore not certain for example you have the right of data portability in the specific case - this depends on the specific circumstances of the processing activity. Also, if you request to have your personal data deleted for example, we may not be able to provide the services you request.

    You may always lodge a complaint with the Danish Data Protection Agency or to the data protection authorities in the country where you live or where you consider a breach of data protection law has occurred.